Because our items are individually handmade, a jewelry order placed on the website, by phone,
or e-mail can only be cancelled for a full refund within 24 hours of being placed. If cancelled
after 24 hours we will issue a store credit or exchange. Thank you for your understanding.We can NOT refund shipping charges on returned items.
Jewelry returns are non refundable, no exceptions.
To return your item, you must fill out our Return Authorization form, click here or copy and paste this link into your browser:
All requests for returns/exchanges must be made within 24 hours of receipt of item (s).
We must receive the item within 14 days of your return request. The RA number expires after 14 days of issuance.
Returns MUST be sent to us insured and in a traceable manner. We are not
responsible for lost packages.
We are not responsible for paying the cost of shipping in case of a return or an exchange.
Please make sure to return your item protected as damaged items will not be returnable or exchangeable.
All engraved items are final sale and not returnable.
All special sale items are final sale and not returnable.